If a customer wishes to make a voluntary change, is the reservation first displayed and itinerary changes made before starting the exchange process?

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Transparency and confirmation are key when a customer wants to make a voluntary change. The system first displays the current reservation and itinerary so the customer can clearly see what exists before any modification is started. This upfront view lets them verify dates, names, and segments, and it highlights any fare rules, penalties, or price differences that could affect the change. With the current details visible, the agent and customer can confirm exactly what will change, ensuring accuracy and consent before processing the exchange. If the customer approves, the changes are then carried out; if not, nothing is altered. This standard approach prevents surprises and protects both parties.