What are the two types of denied boarding customers?

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Multiple Choice

What are the two types of denied boarding customers?

When flights are overbooked, passengers can be unable to board in two ways. Some offer to give up their seats willingly in exchange for compensation—this is the voluntary path to denied boarding. Others are unable to secure a seat despite not volunteering and are removed from the flight involuntarily. These are the two types of denied boarding customers: denied involuntary and denied voluntary. This phrasing directly names the two categories and aligns with how policies describe the situations that lead to denying boarding. The idea is to recognize both situations as distinct outcomes of overbooking: one by choice with compensation, the other by selection without consent.

When flights are overbooked, passengers can be unable to board in two ways. Some offer to give up their seats willingly in exchange for compensation—this is the voluntary path to denied boarding. Others are unable to secure a seat despite not volunteering and are removed from the flight involuntarily. These are the two types of denied boarding customers: denied involuntary and denied voluntary. This phrasing directly names the two categories and aligns with how policies describe the situations that lead to denying boarding. The idea is to recognize both situations as distinct outcomes of overbooking: one by choice with compensation, the other by selection without consent.

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