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Multiple Choice

What is the gate reader entry to add an SSR request?

Adding an SSR in the gate reader uses a specific keyboard shortcut sequence. SSR stands for Special Service Request, which is how crew notes passenger needs like meals, seating, or assistance. To enter the SSR, you first activate the SSR entry function by holding Ctrl and pressing B together. This tells the system you’re about to input an SSR. Then press F7 to add or submit the SSR to the passenger’s record for the flight. This combination is the correct path because it directly triggers the SSR entry mode and then finalizes the entry, ensuring the request is saved. Other shortcuts either perform unrelated actions (like undo or copy) or don’t engage the SSR workflow, so they won’t complete the task.

Adding an SSR in the gate reader uses a specific keyboard shortcut sequence. SSR stands for Special Service Request, which is how crew notes passenger needs like meals, seating, or assistance. To enter the SSR, you first activate the SSR entry function by holding Ctrl and pressing B together. This tells the system you’re about to input an SSR. Then press F7 to add or submit the SSR to the passenger’s record for the flight. This combination is the correct path because it directly triggers the SSR entry mode and then finalizes the entry, ensuring the request is saved. Other shortcuts either perform unrelated actions (like undo or copy) or don’t engage the SSR workflow, so they won’t complete the task.