Which system provides functionality to process voluntary refunds of totally unused or partially used tickets and non-flight documents?

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Handling voluntary refunds for tickets and related documents requires a system built to manage refund workflows end-to-end. Trex is designed for this exact task: it verifies eligibility against fare rules, calculates the refund amount (full for totally unused tickets, pro-rated for partially used ones), applies any penalties, and then processes the refund or travel credit back to the customer. It also handles non-flight documents tied to the ticket, ensuring credits or vouchers are returned or reissued correctly and that accounting records are updated accordingly. This integrated capability distinguishes it from tools that focus on other functions or on refunds alone without supporting non-flight documents, making Trex the best fit for this scenario.