Prepare for the AA Customer Service Agent New Hire Test with engaging resources. Dive into flashcards and multiple choice questions, complete with hints and detailed explanations. Ace your exam with confidence!

Multiple Choice

Which term describes an onboard delay and an aircraft on the ground?

Tarmac delay is the term for a delay that happens while the aircraft is on the ground, whether it’s sitting at the gate or already on the tarmac with passengers aboard. This covers both situations described in the question—an onboard delay and a plane waiting on the ground. The other options don’t fit because a generic delay isn’t specific to ground status, a cancellation means the flight won’t operate at all, and a diversion means the flight is redirected to a different airport.

Tarmac delay is the term for a delay that happens while the aircraft is on the ground, whether it’s sitting at the gate or already on the tarmac with passengers aboard. This covers both situations described in the question—an onboard delay and a plane waiting on the ground. The other options don’t fit because a generic delay isn’t specific to ground status, a cancellation means the flight won’t operate at all, and a diversion means the flight is redirected to a different airport.